Who we are:
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?
We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we’ve got big growth plans.
Want to join us?
About the role:
Our Product Designers have a broad remit, conducting user research, undertaking prototyping and usability testing, and ultimately designing incredible experiences that delight our customers. You’ll sit in our Onboarding team, ensuring new customers have an awesome first experience with Zilch, from their first touch point, through to their first purchase, driving user activation and early life retention. Some of the projects you’ll be working on include refining our referrals program, walking customers through KYC, and optimising our conversion rates while ensuring customers understand the true value of Zilch.
You’ll work side by side with the Onboarding Product Manager, Data Analyst and Engineering team, to collectively tackle some of the biggest challenges we have at Zilch.
Responsibilities include:
- Designing and continuously iterating on an onboarding journey that is optimised for conversion
- Working closely with the Onboarding Product Manager to turn complex problems and high-level requirements into refined designs that improve the overall customer experience
- Contributing to the key KPIs within the onboarding area, and understand how these roll up and ultimately impact business objectives
- Identifying impactful growth opportunities by leveraging user research, quantitative data, and experimentation frameworks
- Embedding yourself within the design team, participating in reviews, providing constructive feedback and advocating for user centred design
- Ensuring customers experience a high quality and consistent experience across the app by championing user centric design
- Presenting your designs to senior management, and being comfortable defending them under scrutiny
What we’re looking for:
- You have experience creating user centric designs for a native app that is consumer facing
- You have worked in a fast-paced environment, and thrive off the energy of rapid iteration and tight timelines
- You have strong communication skills and can defend decisions you have made with user insights and data, not opinion
- You are comfortable designing onboarding flows, and understand when to add or remove friction to optimise conversion for quality customers
- You have planned and run user research (e.g. interviews, surveys and/or usability testing), to uncover customer problems and validate design decisions
- You have a good understanding of design principles and best practises, and know how to leverage design software (we use Figma)
Benefits.
Compensation & Savings:
- Pension scheme.
- Death in Service scheme.
- Income Protection.
- Share Options Scheme.
- 5% back on in-app purchases.
- £200 for WFH Setup.
Health & Wellbeing:
- Private Medical Insurance including;
- GP consultations (video, telephone or face-to-face).
- Prescribed medication.
- In-patient, day-patient and out-patient care.
- Mental health support.
- Optical, dental & audiological cover.
- Physiotherapy.
- Advanced cancer cover.
- Menopause support.
- Employee Assistance Programme including:
- Unlimited mental health sessions.
- 24/7 remote GP & physiotherapy.
- 24/7 helpline for emotional & practical support.
- Savings & discounts on everyday shopping.
- 1:1 personalised well-being consultations.
- Gym membership discounts.
Family Friendly Policies:
- Enhanced maternity pay.
- Enhanced paternity pay.
- Enhanced adoption pay.
- Enhanced shared parental leave.
Learning & Development:
- Professional Qualifications.
- Professional Memberships.
- Learning Suite for e-courses.
- Internal Training Programmes.
- FCA & Regulatory training.
Workplace Perks:
- Hybrid Working.
- Casual dress code.
- Workplace socials.
- Healthy snacks.
To apply for this role, please submit your CV along with a cover letter.
We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business.
We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success.
Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.