Competition Terms - Zilch

The terms set out below apply generally to the competitions that Zilch operates from time for time. For terms relating to a specific competition please scroll further below.

Our prize draws are open to all UK residents aged 18 years or over, except our employees, their families, agents or any third party directly associated with administration of the prize draw.
The prize draws are free to enter unless stated otherwise.
Each prize draw shall be open for a specific time period. Entries received after this time period will not be counted or considered.
We accept no responsibility for any incomplete entries or any entries not successfully completed due to a technical fault of any kind.
A winner for a prize draw will be chosen by a random draw or, where there is any element of subjective judgment, by an independent judge, on the day of each draw.
The winner will receive the prizes advertised on Zilch’s social media, via email or mailshot, or via an approved third party’s social media that relates to the competition.
The winner will be notified by email or via social media (using the details provided at entry) as soon as practicable after the date of the relevant prize draw and must provide a postal address, email address and contact number to claim their prize. If a winner does not respond to Zilch within 5 days of being notified, then the winner’s prize will be forfeited, and we will be entitled to select another winner in accordance with the process described above.
The prize will be sent to the winner by post within 14 days of being notified of their win. If the prize is a voucher/Zilch credit it will be sent via email within 14 days.
The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.
Our decision regarding any aspect of a prize draw is final and binding and no correspondence will be entered into about it.
We must either publish or make available information that indicates that a valid award has taken place. To comply with this obligation for social competitions, we will post the name of any winners to social media on the day after each prize draw is carried out. Additionally for all competitions we will send the surname and county of prize winners to anyone who contacts us via our customer service team (via our purple support button located at the bottom of our FAQ’s page). If you object to such information being published or made available, please contact us via our customer support team. In such circumstances, we must still provide the information and winning entry to the Advertising Standards Authority on request.
Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. We reserve the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
We reserve the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so
Insofar as is permitted by law, we, our agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by our negligence, our agents or distributors or that of their employees. Your statutory rights are not affected.
Personal data supplied during the course of this promotion will only be processed as set out in these terms and our privacy policy.
Each prize draw will be governed by English law and entrants to each prize draw submit to the jurisdiction of the English courts.
The promoter of this prize draw is Zilch Technology Limited of 111 Buckingham Palace Road, London, England, SW1W 0SR.

£15 in Rewards for your next referral
Refer a friend to receive £15 in Zilch Rewards for your first successful referral within the promotional period, and £5 in Zilch Rewards for every successful referral thereafter. To take part, open the Zilch App, go to ‘Account’, select ‘Refer and earn’, and share your invite link (the “Referral Link”) with your friends. £5 in Zilch Rewards will be added to your account within one day of your friend successfully registering, and the additional £10 will be added within 14 days of your friend successfully registering. There is no limit to the number of referrals you can make. Campaign launches at 1pm on 14/09/2026 and ends at 12pm on 19/10/2026. Promoter: Zilch Technology Limited.

£5 Zilch Rewards Unlock Offer Terms – 17/09/2026
This offer is available to eligible Zilch customers who have received an email from Zilch with the subject line “You just got £5 Rewards, on us” on 17/09/2026. Eligible customers will have received £5 in Zilch Rewards in their Zilch account, but the Rewards will only be available to spend once the customer has completed identity verification and added a valid debit card. Limited to one reward per customer. Rewards must be used by 12:00PM 24/09/2026. Any unused Rewards remaining after this date will expire and cannot be reinstated. Rewards are non-transferable, non-exchangeable, and have no cash alternative. This offer is subject to Zilch’s standard Rewards terms and may be withdrawn, amended, or extended at any time. Zilch reserves the right to withhold or remove Rewards where it reasonably suspects fraud, abuse, or breach of these terms. Promoter: Zilch Technology Limited.

£5 Zilch Rewards Unlock Offer Terms – 18/09/2026
This offer is available to eligible Zilch customers who have received an email from Zilch with the subject line “You just got £5 Rewards, on us” on 18/09/2026. Eligible customers will have received £5 in Zilch Rewards in their Zilch account, but the Rewards will only be available to spend once the customer has completed identity verification and added a valid debit card. Limited to one reward per customer. Rewards must be used by 12:00PM 27/09/2026. Any unused Rewards remaining after this date will expire and cannot be reinstated. Rewards are non-transferable, non-exchangeable, and have no cash alternative. This offer is subject to Zilch’s standard Rewards terms and may be withdrawn, amended, or extended at any time. Zilch reserves the right to withhold or remove Rewards where it reasonably suspects fraud, abuse, or breach of these terms. Promoter: Zilch Technology Limited.

Zilch x Arsenal Women’s Ticket Giveaway Bundle- Arsenal Women’s vs Birmingham City WFC (17th October 2026), Arsenal Women’s vs Aston Villa Women (1st November 2026), Arsenal Women’s vs London City Lionesses (14th November 2026), Arsenal Women vs West Ham Women (22nd November 2026).

Zilch Technology Limited (“Zilch”) is the promoter of the Zilch x Arsenal Ticket Giveaway for the Arsenal Women vs Birmingham City WFC match taking place on 17th October 2026, Arsenal Women vs Aston Villa Women match taking place on 1st November 2026, Arsenal Women vs London City Lionesses match taking place on 14th November 2026, and Arsenal Women vs West Ham Women’s match taking place on the 22nd November 2026. The Promoter is Zilch Technology Limited (Company No. 11488502) of 111 Buckingham Palace Road, London, England, SW1W 0SR. For any queries about this promotion, please contact us at [email protected]. To enter, participants must follow the official Zilch Instagram account, comment on the official Zilch Instagram campaign post, with one entry permitted per person and no purchase necessary. The Promotion is open to UK residents aged 18 or over and opens at 10:00am BST on 1st October 2026 and closes at 23:59 BST on 8th October 2026, after which entries will not be counted. Two winners will be selected at random from all eligible entries, and each winner will receive two General Admission tickets to the Arsenal Women vs Birmingham City WFC match taking place on 17th October 2026, Arsenal Women vs Aston Villa Women match taking place on 1st November 2026, Arsenal Women vs London City Lionesses match taking place on 14th November 2026, and Arsenal Women vs West Ham Women’s match taking place on the 22nd November 2026. Each ticket is issued by Arsenal F.C. and is subject to Arsenal F.C.’s ticket terms and conditions available at https://www.arsenal.com/ticket-terms-conditions-mens, and use of a ticket to enter Emirates Stadium constitutes acceptance of Arsenal’s terms and conditions of entry. Winners will be contacted via Instagram Direct Message by Zilch and must respond within 48 hours, or an alternative winner may be selected. Zilch reserves the right to cancel, suspend, amend or withdraw this Promotion and/or these terms where it becomes necessary to do so, including (without limitation) where circumstances beyond its reasonable control make this unavoidable.

If the stated prize is unavailable or cannot be delivered for any reason, Zilch reserves the right to substitute the prize with an alternative prize of equivalent or greater value. There is no cash alternative to the prize. The Promotion is administered and run by Zilch and is not in any way sponsored, endorsed or administered by, or associated with Arsenal. By entering the prize draw, participants acknowledge that The Arsenal Football Club Limited (company number 109244) shall have no liability to them in connection with this Promotion. All trademarks, trade names, logos, and other intellectual property belonging to third parties that appear in connection with this Promotion are the property of their respective owners. Such marks are used solely for the purpose of describing or identifying the prizes and do not imply any sponsorship, endorsement, or affiliation with the Promoter. This Promotion is also not sponsored, endorsed or administered by Instagram. Entry into this Promotion constitutes acceptance of these terms and the full Competition Terms https://www.zilch.com/uk/competition-terms/.

Your personal information may be stored and processed by our event logistics provider, En2End Ltd, and any third parties they work with in connection with the organisation, delivery, and administration of this event. To review En2End Ltd’s Privacy Policy (www.en2end.com/data), or to stop receiving communications relating to this event, please contact [email protected]. The purpose of the processing jointly implemented by Zilch, as data controller, is to enable you to receive event-related communications and, where applicable, to benefit from hospitality services in connection with attendance at an Arsenal FC match, including any associated travel, access, and ticketing arrangements. You have the right to access your personal data, to object to its processing, to request rectification, and, in certain circumstances, to request erasure or restriction of processing. You may withdraw your consent at any time in relation to the processing of any special category personal data, including dietary requirements and allergy information. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal. For further information on how your personal data is processed, or to understand your data protection rights, please refer to Zilch’s Privacy Notice: https://www.zilch.com/uk/privacy-notice.

Zilch x Arsenal Ticket Giveaway – Arsenal vs Everton (24th October 2026) and Arsenal vs Hull City (7^thNovember 2026).

Zilch Technology Limited (“Zilch”) is the promoter of the Zilch x Arsenal Ticket Giveaway for the Arsenal vs Everton match taking place on 24^th October 2026 and the Arsenal vs Hull City match taking place on the 7^thNovember 2026. The Promoter is Zilch Technology Limited (Company No. 11488502) of 111 Buckingham Palace Road, London, England, SW1W 0SR. For any queries about this promotion, please contact us at [email protected]. To enter, participants must follow the official Zilch Instagram account, comment on the official Zilch Instagram campaign post, with one entry permitted per person and no purchase necessary. The Promotion is open to UK residents aged 18 or over and opens at 10:00am BST on 5^th October 2026 and closes at 23:59 BST on 12th October 2026, after which entries will not be counted. Two winners will be selected at random from all eligible entries, and each winner will receive two General Admission tickets to the Arsenal vs Everton match on 24^th October 2026 and to the Arsenal vs Hull City match on the 7^thNovember. Each ticket is issued by Arsenal F.C. and is subject to Arsenal F.C.’s ticket terms and conditions available at https://www.arsenal.com/ticket-terms-conditions-mens, and use of a ticket to enter Emirates Stadium constitutes acceptance of Arsenal’s terms and conditions of entry. Winners will be contacted via Instagram Direct Message by Zilch and must respond within 48 hours, or an alternative winner may be selected. Zilch reserves the right to cancel, suspend, amend or withdraw this Promotion and/or these terms where it becomes necessary to do so, including (without limitation) where circumstances beyond its reasonable control make this unavoidable.