Complaints data

The Financial Conduct Authority (FCA) requires all companies regulated by them to publish their complaints data. They’re also required to categorise the nature of the complaints. Currently, all the complaints received by Zilch relate to the Credit Related product category. We’ve outlined our complaints data below.

Complaints publication report
Firm name: Zilch Technologies Limited
Previous reports: 10/04/2022 to 31/03/2023

 

Number of complaints opened by volume of business

Product / service grouping
Provision
(at reporting period end date)
Intermediation (within the reporting period)
Number of complaints opened
Number of complaints closed
Percentage closed within 3 days
Percentage closed after 3 days but within 8 weeks
Percentage upheld
Total Redress
Banking and credit cards
per 1000
accounts
N/A
 
 
 
 
 
 
Home finance
per 1000
balances outstanding
per 1000
sales
 
 
 
 
 
 
Insurance and pure protection
per 1000
policies in force
per 1000
policies sold
 
 
 
 
 
 
Decumulation and pensions
per 1000
policies in force
per 1000
policies sold
 
 
 
 
 
 
Investments
per 1000
client accounts
per 1000
sales or equivalent transactions
 
 
 
 
 
 
Credit related
-
(Recommended only) per 1000
accounts / loans
-
(Recommended only) per 1000
sales
712
712
N/A
N/A
40.5%
0.0083
Claims management
per 1000
claims in progress and/or leads generated
N/A
 
 
 
 
 
 
Funeral plans
per 1000
plans in force
per 1000
plans sold
 
 
 
 
 
 

Period covered in this report: 01/10/2023 to 31/03/2024

 

Number of complaints opened by volume of business

Product / service grouping
Provision
(at reporting period end date)
Intermediation (within the reporting period)
Number of complaints opened
Number of complaints closed
Percentage closed within 3 days
Percentage closed after 3 days but within 8 weeks
Percentage upheld
Total Redress
Banking and credit cards
per 1000
accounts
N/A
 
 
 
 
 
 
Home finance
per 1000
balances outstanding
per 1000
sales
 
 
 
 
 
 
Insurance and pure protection
per 1000
policies in force
per 1000
policies sold
 
 
 
 
 
 
Decumulation and pensions
per 1000
policies in force
per 1000
policies sold
 
 
 
 
 
 
Investments
per 1000
client accounts
per 1000
sales or equivalent transactions
 
 
 
 
 
 
Credit related
-
(Recommended only) per 1000
accounts / loans
-
(Recommended only) per 1000
sales
627
626
N/A
N/A
66.29%
0.0813
Claims management
per 1000
claims in progress and/or leads generated
N/A
 
 
 
 
 
 
Funeral plans
per 1000
plans in force
per 1000
plans sold